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Children Policy

Based on D.O.B Sharing Room Bed with Parents:

• Children from 01 - 04 Years Old: 01 Children will be Free, the Second Children will be charged 50% as Adult.
• Children from 05 - 11 Years Old will be charged 75% as Adult.​
• From 12 Years Old and above will be charged 100% as Adult.

Cancellation Policy

Our Cancellation Policy is 5 Days Flexible Earlier.

• Cancel of Free Up 5 Days Earlier Before Arrival Day.
• Cancellation within 5 Days will incur a 30% charge of the Total.
• Cancellation within 3 Days will incur a 50% of the Total.

Payment Policy

Based On Government Taxes and International Bank Transaction.

• Card Payment: The Bank will take 3.5% of totally due to Transaction Fee, Currency Exchange Fee, and VAT.
• Payment Procedure: We will take 30% of Total 5 Days Earlier Before Arrival Day due to our Cancellation Policy and Customer will pay 70% Remaining at our Office in Tuan Chau Island, Halong Bay.
• For Non - Refundable Rate: We will take 30% of Total after Booking and Customer will pay 70% Remaining at our Office in Tuan Chau Island, Halong Bay.